CLOUD COMPUTING Salesforce and Cisco Partner on Service Integration

Cisco and Salesforce have announced a strategic alliance that will see the two companies jointly develop and market new services in cloud, Internet of Things, and customer service areas. The goal is for both companies to be able to offer products that are more fully integrated with the other.

Salesforce EVP of Strategic Product Alliances Ryan Aytay explained that the strategic alliance with Cisco will simplify the customer experience across sales, service, and IoT, and empower mutual customers of Salesforce and Cisco products to be far more productive.

Integrating IoT

The new partnership will include native integration of Cisco Spark and WebEx into Salesforce’s Sales Cloud and Service Cloud via the Salesforce Lightning Framework. According to the two companies, the integration will allow joint customers to communicate in real-time using chat, video, and voice without leaving Salesforce or having to install a plug-in, eliminating the hassle of toggling between apps.

The two will also be collaborating on IoT services, specifically Cisco Jasper and Salesforce IoT Cloud, which will now be more closely integrated. Cisco Jasper provides clients with real-time visibility into launching, managing and monetizing IoT devices, while Salesforce IoT Cloud analyzes IoT data and events to generate additional information.

The hope is that combining both IoT tools will allow companies to quickly and cost-effectively leverage billions of IoT data points. A fleet of connected trucks with IoT devices managed by Cisco Jasper could pass data directly to the Salesforce IoT Cloud, for example. The truck management company could then build a tool to provide customers with real-time delivery updates or flag truck maintenance issues that need to be addressed.

Customer service is another area where the two companies say the new alliance should provide dividends by being able to offer clients a more complete service solution, including everything from communications infrastructure to an integrated, intelligent agent desktop experience.

While Cisco’s Unified Contact Center Enterprise offers intelligent contact routing, call treatment, network-to-desktop computer telephony integration and multichannel contact management, the Salesforce Service Cloud’s customer service app provides agents with a broad set of customer information to help them deliver better customer service. Integrating the two solutions should help companies manage their call centers more efficiently.

Coming Next Year

“Our goal is for technology to fade into the background so people can get their best work done,” said Rowan Trollope, who is SVP and GM of Cisco’s IoT and Applications Groups. “Cisco and Salesforce coming together to form a strategic alliance can eliminate the friction users experience today, so they can become more productive.”

The collaboration-integrations between the two companies are expected to be available in the second half of 2017, as will the IoT integrations. Customers will need both a Salesforce license and a Cisco Spark or WebEx license to benefit from these integrations. Integrations between Cisco’s Unified Contact Center Enterprise and Salesforce’s Service Cloud are available today through the Salesforce AppExchange.

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Global Cloud Computing Market in Higher Education Growth of …

DUBLIN–(BUSINESS WIRE)–Research and Markets has announced the addition of the “Global
Cloud Computing Market in Higher Education 2016-2020”
report to
their offering.

The report forecasts the global cloud computing market in higher
education to grow at a CAGR of 24.57% during the period 2016-2020.

The report covers the present scenario and the growth prospects of the
global cloud computing market in higher education for 2016-2020. To
calculate the market size, the report considers the revenue generated
from software as a service, infrastructure as a service, and platform as
a service.

The report, Global Cloud Computing Market in Higher Education 2016-2020,
has been prepared based on an in-depth market analysis with inputs from
industry experts. The report covers the market landscape and its growth
prospects over the coming years. The report also includes a discussion
of the key vendors operating in this market.

Questions Answered:

  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Companies Mentioned:

  • Blackboard
  • Cisco
  • Ellucian
  • Instructure
  • Adobe Systems
  • EMC
  • NetApp
  • Salesforce

Report Structure:

PART 01: Executive summary

PART 02: Scope of the report

PART 03: Market research methodology

PART 04: Introduction

PART 05: Market drivers

PART 06: Impact of drivers

PART 07: Market challenges

PART 08: Impact of drivers and challenges

PART 09: Market trends

PART 10: Market landscape

PART 11: Market segmentation by service

PART 12: Market segmentation by deployment

PART 13: Geographical segmentation

PART 14: Vendor landscape

PART 15: Key vendor analysis

PART 16: Other prominent vendors

PART 17: Appendix

PART 18: About the Author

For more information about this report visit

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Microsoft signs up Adobe for its Azure cloud computing services

Microsoft and Adobe today announced a major partnership that will see Adobe deliver its cloud services on Microsoft Azure and that will make Adobe the preferred marketing service for Microsoft’s Dynamics 365 Enterprise CRM solution.

Microsoft says Adobe will now make Azure its “preferred cloud platform” for its three main services: the Adobe Marketing Cloud, Creative Cloud and Document Cloud. Specifically, Adobe will use SQL Server and Azure’s machine learning services available in the Microsoft Cortana Intelligence Suite.

“Customers today expect a well-designed, personalized and consistent experience every time they engage with a brand,” said Shantanu Narayen, president and CEO of Adobe, in a statement today. “Adobe and Microsoft will bring together the cloud horsepower and end-to-end capabilities brands need to design and deliver great digital experiences.”

As is so often the case with these partnership announcement, quite a few questions remain unanswered. Traditionally, Adobe has run its own data centers, for example, and it’s unclear from today’s announcement what will happen to these (though we have asked Adobe for comment and will update this post once we hear more).


While Adobe started talking about the cloud early on, it mostly used it as a delivery mechanism for its subscription service at first. Over time, though, the company then added storage and began using the massive compute power available in its data centers to enable features that were otherwise impossible, especially on mobile devices, and make them available for third-party developers, too.

During today’s Ignite keynote, Narayen also noted that he sees this as the next phase in Adobe’s partnership with Microsoft. “We have completely reformed how in the cloud we can reimagine the creativep rocess as well as documents,” he also noted.

Microsoft itself will now make the Adobe Marketing Cloud its preferred marketing service for Dynamics Enterprise 365 and the two companies will collaborate on data integrations that will  make it easier for their users to work across the two services.

“Customers today expect a well-designed, personalized and consistent experience every time they engage with a brand,” said Shantanu Narayen, president and CEO of Adobe, in today’s announcement. “Adobe and Microsoft will bring together the cloud horsepower and end-to-end capabilities brands need to design and deliver great digital experiences.”

Microsoft and Adobe already partnered on enterprise storage before, so while today’s announcement goes far beyond that, it doesn’t come as a total surprise given the two company’s previous relationship.

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